Cybersecurity Engineer, Managed SIEM

Critical Start is hiring a Cybersecurity Engineer for its Managed Security Services team. The role monitors and maintains client SIEM environments, supports onboarding and configuration of security technologies such as Microsoft Sentinel and Splunk, and develops customized solutions for managed services.

Responsibilities:

• Your responsibilities will include monitoring and maintaining multiple SIEM environments within the scope of Critical Start's Managed Services offerings
• You will collaborate with both team members and clients to onboard and support various security technologies such as Microsoft Sentinel and Splunk, while also creating customized solutions to enhance our services
• Your daily tasks involve configuring data sources and log forwarders, creating custom content (dashboards, workbooks, reports, alerts), conducting thorough environment reviews and gap analyses, and fulfilling advanced SIEM requests
• Stay at the forefront of the industry by continuously updating your knowledge in SIEM tools
• Deliver our managed services to clients through project-based workflows related to SIEM technologies
• Provide technical leadership, expertise, and configuration assistance to both colleagues and clients, helping them maintain robust and effective SIEM security programs
• Collaborate on developing technical pathways to foster growth within the organization and lead cross-functional training sessions
• Create and maintain best practices and assist clients in deploying and configuring security policies, log forwarders, data sources, content, and alerts
• Assist clients in maturing their SIEM security products in alignment with industry standards and our program offerings
• Troubleshoot interactions between data sources and SIEM technologies, as well as API interactions between supported security integrations and our platform (CORR)
• Identify opportunities to automate aspects of SIEM engineering workload, enhancing efficiency and accuracy
• Work closely with clients to address technical concerns, provide value reporting, and configure their environments effectively
• Develop and maintain comprehensive security documentation, including playbooks, standard operating procedures, and training materials as needed
• Stay up-to-date with the latest security threats and trends, incorporating this knowledge into our security solutions. Obtain and maintain relevant security certifications
• Collaborate with fellow cybersecurity engineers, product managers, and architects to design and implement innovative security solutions, ensuring the highest level of protection for our clients

Requirements:

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent experience and industry certifications
• 2+ years of experience in a cybersecurity engineering role
• 2+ years of experience with SIEM tools, specifically Splunk & Microsoft Sentinel
• Proficiency in handling security data sources, log formats, and data ingestion methods
• Experience creating SIEM content such as alerts, reports, and dashboards
• Strong communication and customer service skills
• 2+ years of experience with next-gen antivirus (AV) or endpoint detection and response (EDR) solutions
• Scripting capabilities in languages like Bash, PowerShell, Python, or others
• Ability to establish trust and rapport with customers, even when dealing with complex technical issues
• 2+ years of experience with Cloud Technologies (Azure, AWS, or GCP)
• Experience deploying security solutions in an MSSP environment
• Experience with DevOps tools (Terraform, Ansible, Puppet, Salt Stack, etc.)
• Scripting abilities in Bash, PowerShell, Python, or other programming/scripting languages