Description
The Customer Service Administrator II delivers customer support for Loyalty and provides backup support to SCM on Powersports product-type cases.
The administrator handles all complex customer cases, researching, assessing, and resolving questions, concerns, and complaints, accurate, and timely manner, including managing complex and escalated customer interactions with professionalism and empathy. This individual possesses negotiation skills to reach mutually satisfactory outcomes, including decisions on warranty coverage for repairs and authorization of goodwill support. This role possesses a strong commitment to customer satisfaction, demonstrating an ability to build trust and long-term relationships with customers.
Roles and Responsibilities:
Manage complex customer cases including researching, assessing, and resolving customer questions, concerns, and complaints.
Handle escalated customer interactions with professionalism, empathy, and strong conflict resolution skills to maintain customer satisfaction and brand loyalty.
Evaluate warranty coverage and goodwill assistance requests, utilizing sound judgment and negotiation skills to reach mutually satisfactory resolutions.
Collaborate with dealerships, field staff, service engineering, and management to investigate issues, determine root cause, and communicate outcomes.
Accurately document customer interactions, case details, and resolutions within the customer relationship management system.
Daily Tasks:
Review, research, assess, manage, and resolve complex product-related customer cases in a timely and efficient manner.
Communicate and follow up with customers, dealerships, field personnel, service engineering, and management regarding case status and resolution.
Investigate customer complaints and product concerns, gathering information from all relevant parties to determine appropriate action.
Make recommendations and decisions regarding warranty coverage, repairs, and goodwill support based on established guidelines and case findings.
Utilize negotiation and de-escalation skills to resolve challenging customer situations and promote Lifetime Owner Loyalty.
Accurate documentation
Skills
resolution skills, escalated member issues, case investigation, Customer service, Salesforce.com, Ms office suite
Job Type & Location
This is a Contract position based out of Alpharetta, GA.
Pay and BenefitsThe pay range for this position is $24.00 - $24.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & LocationThis is a Contract position based out of Alpharetta, GA.
Application DeadlineThis position is anticipated to close on Nov 20, 2026.
Workplace TypeThis is a fully onsite position in Alpharetta,GA.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
