IT Support Engineer / IT Help Desk Technician / IT Administrator

Flywheel Advisory Africa seeks an IT professional to maintain and support the company’s technology environment. The role provides first-line technical support, administers user accounts and systems, maintains endpoint security and remote access, and escalates complex issues as needed.

Responsibilities:

• This part-time remote role combines responsibilities of an IT Support Engineer, IT Help Desk Technician, and IT Administrator to maintain and support the company’s technology environment
• The role involves providing first-line technical support to team members, resolving hardware, software, and connectivity issues, and documenting incidents and resolutions
• The IT professional will manage user accounts and permissions, perform basic system administration tasks, monitor system performance, and ensure regular updates and patching
• Daily activities also include troubleshooting collaboration tools, maintaining endpoint security, supporting remote access solutions, and escalating complex issues to external vendors or senior technical resources as needed

Requirements:

• strong Technical Support and Help Desk Support skills for resolving user issues and managing service requests
• solid Information Technology and System Administration skills for maintaining systems, user access, and configurations
• effective Troubleshooting skills to diagnose and resolve hardware, software, network, and security-related problems
• Strong communication skills, customer-focused mindset, and the ability to work independently in a remote, distributed team environment
• Relevant experience with remote work tools, VPNs, and collaboration platforms (e.g., Microsoft 365, Google Workspace, Slack, Zoom)
• Knowledge of basic cybersecurity practices, endpoint protection, and data privacy principles
• Professional certifications such as CompTIA A+, Network+, or similar
• prior experience in an IT support or help desk role