Software Engineering Consultant (ServiceNow)

R.S Design Studio is seeking a part-time Software Engineering Consultant (ServiceNow) to design, configure, and optimize ServiceNow solutions for client projects. The role analyzes business requirements, implements modules and integrations, collaborates on scalable solutions, troubleshoots issues, and supports documentation, architecture, and project delivery.

Responsibilities:

• Analyzing business requirements, implementing ServiceNow modules and workflows, and integrating the platform with other systems and databases
• Collaborate with cross-functional teams to design scalable solutions, troubleshoot technical issues, and ensure alignment with IT service management best practices
• Additional tasks include preparing technical documentation, advising on architectural decisions, and supporting project planning and delivery timelines

Requirements:

• Candidates should possess strong Software Development skills, with experience designing, configuring, and customizing ServiceNow applications
• Candidates should possess IT Service Management skills, including familiarity with ITIL processes and implementing ServiceNow ITSM workflows
• Candidates should possess Project Management skills, such as organizing tasks, managing priorities, and coordinating with stakeholders in a consulting environment
• Candidates should possess Integration skills, with experience connecting ServiceNow to third-party systems and APIs
• Candidates should possess Databases skills, including working with SQL or other data stores to support ServiceNow reporting and data integrity
• Strong analytical and problem-solving abilities, clear written and verbal communication
• Relevant experience in ServiceNow certifications (e.g., CSA, CAD, CIS) is beneficial
• A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred