Product Engineer, Agents & Harnesses

Engram trains models to learn the knowledge and context that make each customer’s work unique. The Product Engineer will work with researchers and customers to build, evaluate, and deploy agents that use Engram, solve last-mile deployment problems, and turn successful deployments into reusable approaches.

Responsibilities:

• Work with researchers to prototype and evaluate workflows that use Engram
• Work directly with customers to understand their workflows, identify useful applications for Engram, and define what a successful deployment looks like
• Develop evaluations with researchers and customers to understand where agents succeed, where they fail, and what changes improve performance
• Build integrations and solve last-mile deployment problems across customer data, application code, and our systems
• Own customer issues through resolution: diagnose failures, implement and ship fixes yourself, and verify that they work in the customer's environment
• Build evaluations with customers to measure quality, latency, and cost; use the results to improve deployments alongside our researchers and engineers
• Package successful approaches into reusable agent integrations, evaluation tools, and deployment playbooks that support Engram's distribution