Associate Customer Success Manager - USA

AutoRABIT is hiring an Associate Customer Success Manager to help customers adopt and realize value from its products while supporting satisfaction, retention, and renewals. The role manages customer relationships and account health, collaborates with cross-functional teams, and contributes customer feedback to product improvements.

Responsibilities:

• Manage a portfolio of customer accounts, building relationships and understanding their business and technical objectives. Work with senior team members to develop customer success plans with clear goals and measurable outcomes
• Help customers get value from their AutoRABIT products by driving adoption, maintaining regular engagement, and identifying opportunities to improve customer satisfaction and retention
• Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
• Proactively monitor customer health, product usage, and engagement to identify potential risks. Work with internal teams to address concerns before they become larger issues
• Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
• Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
• Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
• Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
• Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
• Responsibility to adhere to set internal controls

Requirements:

• Strong communication and relationship-building skills, with previous customer-facing experience preferred
• Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
• Curious about technology and willing to learn new products, technical concepts, and customer workflows
• Demonstrated empathy for customers and a passion for contributing to revenue and growth
• Self-motivated, organized, and comfortable taking initiative and managing multiple priorities
• Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
• A bachelor's degree in a relevant field or equivalent practical experience
• An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
• Must live in and be eligible to work in the USA
• Experience with SaaS or technology products is a plus
• Familiarity with Salesforce Development Ecosystem is desirable
• Previous exposure to customer success roles or related fields will be an advantage