Principal Product Manager, Fraud and Risk

Proof is hiring a Principal Product Manager for its Defend anti-fraud platform, which protects consumers and businesses from forgery and impersonation. The role owns product strategy and execution for fraud investigation and risk prediction tools, collaborating with customers and cross-functional teams to deliver investigative tools and data-driven risk models.

Responsibilities:

• Independently lead customer solution conversations to help unlock activation and gather key product insights to improve your product area
• Build a deep understanding of the intersection between our customers and our trusted agents to drive these insights back into our product strategy
• Make critical product and business decisions in an area that is highly ambiguous and requires the synthesis of data, feedback and customer insights
• Creating product vision and roadmaps to advance our product strategy in the market and presenting this to key customers and stakeholders
• Partner with internal stakeholders to review product strategy, build consensus and ensure alignment
• Provide status updates, action plans and recommendations to senior leadership on an ongoing basis
• Partner with our operations teams to streamline the onboarding of new notaries and agents to our platform
• Partner with our strategy team to define new business opportunities and business models for agents to earn on our platform
• Shape the GTM strategy for how we drive engagement and community within our network of trusted agents
• Partner with the Fraud Operations team and Customer Support to respond to cases of fraud, creating a feedback loop for the platform
• Research and introduce new technologies that can be incorporated into our product (for example, technologies such as machine learning, computer vision, PKI, real-time analytics, etc.)
• Define the work for our engineering team by writing functional specs, prioritizing roadmaps, troubleshooting customer issues and managing the day-to-day execution of several software development projects
• Partner across Solutions, Customer Success, Sales and Engineering to advance the mission of our Trust Platform

Requirements:

• Experience in building fraud or cybersecurity products is a must
• 10+ years of experience in software development
• 5+ years of experience in technical product management
• 3+ years of experience with design thinking product methodology
• Ability to influence, negotiate and drive results
• Excellent communication skills and executive presence
• Ability to explain complex business and technical concepts to broad audiences in an approachable way
• A solid toolbox of product management skills
• A passion for building great customer experiences
• You thrive in ambiguity and believe every problem has many solutions
• You have a knack for navigating competing opinions, making everyone feel heard, and shifting perspectives when necessary
• You're naturally innovative. You're dreaming of new solutions before their problems arise
• A strong working knowledge of APIs and SDKs
• You can lead engineering conversations on technical topics like, information architecture, object model and data flows
• Experience working on platform products, marketplace, PKI or real-time analytics
• Prior experience with documents or eSignature is recommended
• A technical degree