Principal II AI Platform Engineer, GenAI

Teladoc Health is seeking a senior hands-on technical leader for its Data & AI Platform team. The role architects, builds, and scales production generative AI applications and agentic systems, including member-facing experiences, and guides AI architecture, agent infrastructure, and Databricks integration.

Responsibilities:

• Lead the architecture and hands-on development of production GenAI applications, including member-facing AI agents, conversational experiences, and API-based workflows
• Design and build reusable agent infrastructure, including orchestration, tool/function calling (such as MCP), RAG, vector search, context management, and model integrations
• Architect AI solutions on Databricks, including platform integration, model serving, retrieval, and governance, with secure and reusable patterns for enterprise applications
• Make cross-team technical decisions on AI architecture, scalability, platform integrations, and build-versus-buy tradeoffs, while remaining accountable for implementation
• Establish production AI engineering practices for evaluation, automated testing, CI/CD, model/prompt versioning, observability, and troubleshooting
• Build safe, reliable AI systems with PHI/PII protections, guardrails, access controls, and performance and cost monitoring
• Partner with product, engineering, data, security, and compliance teams to deliver member-facing AI capabilities and integrate AI into enterprise applications
• Mentor engineers, set AI engineering standards, and communicate technical decisions to engineering leaders and executives while remaining deeply hands-on
• Participate in on-call support as a senior escalation resource for production AI incidents