Business Systems and Automation Analyst

PATHS, LLC provides patient advocacy and revenue cycle management services to healthcare organizations. The Business Systems and Automation Analyst develops operational reporting, analyzes business performance, and improves workflows through technology and automation, while supporting system implementations and employee training.

Responsibilities:

• Develop and maintain operational reports and dashboards for management, employees, and clients
• Analyze account volumes, aging, productivity, application status, eligibility outcomes, reimbursement trends, and turnaround times
• Identify patterns, delays, missing information, and opportunities to improve account resolution and collections
• Combine and reconcile information from business applications, spreadsheets, and client files
• Work with management to define performance measures and clearly communicate findings
• Automate recurring reports and reduce manual report preparation
• Review workflows from account referral and patient outreach through eligibility screening, application processing, follow-up, and resolution
• Identify duplicate data entry, manual handoffs, inconsistent procedures, and process delays
• Improve work queues, account assignments, reminders, escalation processes, and visibility into outstanding tasks
• Gather employee requirements, document workflows, test improvements, and support implementation
• Assist with client onboarding, reporting requirements, data mapping, workflow documentation, and implementation tasks
• Implement practical automation for repetitive administrative work, data validation, document handling, and status updates
• Evaluate approved AI tools for summarizing account information, drafting correspondence, organizing documents, and locating procedures
• Work with technology partners to improve integrations and the exchange of information between systems
• Test automated workflows, verify results, and establish appropriate exception handling and employee review
• Maintain automation documentation and help resolve performance or accuracy issues
• Follow all PATHS privacy, security, and data-handling requirements
• Create procedures, training materials, instructional videos, and job aids
• Train employees on new applications, reports, processes, and automated workflows
• Track implementation tasks, communicate progress, and coordinate issue resolution
• Measure whether changes improve data quality, reduce processing time, and produce better operational results
• Complete required onboarding and ongoing training
• Perform other related duties as assigned

Requirements:

• Strong Microsoft Excel skills and the ability to learn new business applications
• Ability to organize and analyze data, identify inconsistencies, and recommend practical solutions
• Familiarity with AI tools and the ability to review and verify AI-generated output
• Strong organizational, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Strong attention to detail, sound judgment, and consistent follow-through
• Ability to explain technical information to employees with different levels of technical experience
• Ability to work independently while coordinating with management, operations teams, and technology partners
• Ability to manage multiple projects, reporting deadlines, and implementation tasks
• Ability to maintain the confidentiality of patient, client, employee, and company information
• Ability to follow HIPAA, privacy, security, and data-handling requirements
• Equivalent practical experience, technical training, or relevant project experience will be considered
• Relevant college-level computer coursework, technical training, and AI or automation projects are valuable
• Minimum High School Diploma or equivalency
• Education in Management Information Systems, Business Analytics, Business Administration, Information Technology, Health Information Management, or a related field is preferred
• Experience with reporting, data analysis, process improvement, software implementation, or technology-based business projects is preferred
• Healthcare revenue cycle management, patient eligibility, Medicaid applications, patient financial assistance, billing, collections, or accounts receivable
• Reporting and data visualization tools such as Power BI or Tableau
• SQL, Power Query, or similar tools for organizing, transforming, and analyzing data
• Workflow automation platforms such as Microsoft Power Automate
• Business system integrations, APIs, or application testing
• Process documentation, employee training, or continuous improvement projects