Customer Service Pharmacy Technician

SpecialtyRx, Inc. is hiring a Customer Service Pharmacy Technician to support customer service operations in a pharmacy setting. The role handles customer calls and inquiries, resolves complaints, triages incoming faxes, and clarifies orders as needed.

Responsibilities:

• Perform duties assigned by the Data Entry Manager
• Answer phones and respond to orders, re-orders and general customer inquiries
• Handle and resolve client complaints and inquiries in a timely manner
• Triage incoming faxes by facility/department and in accordance with cutoff times
• Clarify orders as needed

Requirements:

• Active FL Board of Pharmacy, Pharmacy Technician Licensed
• Previous experience in pharmacy
• Knowledge of brand name and generic medications
• Strong attention to detail and organizational skills
• Moderate to advanced computer skills
• Great telephone etiquette
• High school diploma or equivalent
• LTC pharmacy experience
• Frameworks / ECM knowledge