GPS HST - Strategy, Growth and Transformation - Workflow Process Automation Optimization (WPAO) – Functional Team Lead

We are seeking a knowledgeable and collaborative Functional Team Lead to support a Workflow Process Automation Optimization (WPAO) workstream project within our GPS practice. In this role, you will guide a cross functional team and partner closely with multiple client groups and our development team to design and implement solutions that optimize client workloads and resolve client issues across multiple stakeholder areas for Deloitte’s Government and Public Services practice.

Work You'll Do

As a Workflow Process Automation Optimization (WPAO) – Functional Team Lead

on the Government and Public Services team, you will be responsible for:

• Lead and mentor a cross functional team of functional analysts, consultants, and developers, ensuring alignment on goals, priorities, and delivery timelines
• Collaborate with team members to identify, design, and implement system automations and process optimization solutions
• Facilitate and lead executive level leadership meetings, providing clear updates, insights, and strategic recommendations
• Oversee the review of key client deliverables to ensure accuracy, completeness, and alignment with client needs
• Provide guidance on client communication strategies, including messaging, issue resolution methods, and escalation pathways
• Support problem solving efforts by helping teams analyze TEDS system issues, working with other workstreams to identify root causes, and recommending effective solutions
• Engage with stakeholders across multiple operational areas to ensure workflow enhancements meet both business and technical requirements

A Successful Candidate Would Possess These Skills

• Ability to work independently and collaboratively in a team-oriented environment
• Strong analytical and problem-solving skills
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships with clients and team members
• Ability to facilitate discussions and gather information from diverse stakeholder groups
• Ability to manage multiple priorities in a fast-paced and dynamic environment
• Strong organizational and time-management skills
• Ability to lead project tasks or workstreams with limited supervision
• Ability to mentor and provide guidance to junior team members
• Ability to meet deadlines while balancing competing priorities

The Team

Deloitte’s Government and Public Services practice brings together people, ideas, technology, and outcomes to help clients make an impact. Serving federal, state, and local government clients, as well as public higher education institutions, the team helps organizations anticipate disruption, rethink what is possible, and advance their mission.

Qualifications

Required

• Bachelor's degree in Business Administration, Public Administration, or related field
• Minimum of 2 years of experience in the Integrative Eligibility or Medicaid systems space
•  Strong understanding of batch processes, business exceptions, and worker process flows
• Proven team leadership experience with the ability to foster collaboration in complex stakeholder environments
• Excellent communication skills, including the ability to articulate technical or operational concepts to diverse audiences
•  Strong analytical and problem solving abilities with a process improvement mindset, including the ability to dive deep into ambiguous problems
• Ability to travel 0-20%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Experience supporting Integrated Eligibility, Human Services, Medicaid, SNAP, TANF, Child Welfare, Workforce, or other public sector health and human services programs
• Experience working on state government technology modernization or large-scale system implementation initiatives
• Experience documenting current-state and future-state business processes, use cases, business rules, operational procedures, and process improvement recommendations

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,600 to $141,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.