Senior Logistics Technician

Customer Service

• Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Communicates across Data Center teams (e.g., Site Services, Critical Environment, Facility Management, Security, Vendors, Safety, Supply Chain), and supports Microsoft and non-Microsoft gear deliveries. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies. Builds strong working relationships with customers. Identifies, coordinates, manages expectations, and offers alternatives when defining stakeholder solutions in light of ongoing company standards, operations, and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).

• Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Ensures DBD serial number matches with database. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary. Begins to act as a resource for the decommissioning process to ensure customer security is maintained, performing data bearing devices (DBD) destruction as necessary. Decommissions servers, maintaining compliance, meeting Service Level Agreements (SLAs), and documenting actions taken against a decommissioning workflow.

• Performs weekly vehicle inspections. Coordinates with other teams (e.g., IT, CE) on location of equipment and staging on docs.

• Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities) based on site-class designation. Documents inbound/outbound packages. Receives, confirms, tracks, stores, dispatches, and delivers material from the warehouse to destinations, including production facilities, retail stores, and corporate offices. Begins to communicate directly with customers, stakeholders, vendors, (e.g., landlords) in regard to scheduling both inbound and outbound deliveries. Applies appropriate customs documentations and standards for outbound packages. Ensures complete and detailed physical inventory tracking and staging.

• Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories). Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process. Starts to monitor and prioritize ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.

• Follows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery. Completes required security and data management training while complying with security and data management procedures/policies. Complies with environmental sustainability and zero waste initiatives. Facilitates training for relevant site-specific procedures and tools (e.g., forklift, pallet jacks, technician on-hand processes, inventory maintenance software, RMA portals, Rack Movement).

• Notifies management about ordering stock shortages. Escalates any issues to management.

• Complies with security and data management policies. Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors. Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks. Conducts rack movement activities, supporting training on devices and tools and upholding safety standards. Follows established protocols on dealing with unsafe materials out of containment, leveraging safety alert system, escalating to management, and properly disposing of them.

• Ensures plans to maintain and organize space are followed. Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Leverages process knowledge and best judgment to complete next task without direct supervision. Monitors inbound and outbound schedules, escalating deviations from scheduling. Receives and organizes deliveries for supported groups (e.g., IT, Critical Environments, Facility Management, third-party supplies, etc.)

• May travel up to 25%, typically domestically to and from multiple locations during the workday. Working 12-hour shifts, including shift assignments during non-standard business hours such as evenings, nights, weekends, and holidays.