Monitoring Lead, Enterprise Infrastructure

Description:On-site in Washington, DC

Our client seeks a Monitoring Lead to direct enterprise infrastructure monitoring across a large Federal/DOT environment. The role leads planning, implementation, optimization, and operational delivery of monitoring services for mission-critical systems, applications, databases, networks, devices, URLs, and infrastructure. The position requires deep enterprise monitoring expertise, proven technical leadership, and client-facing communication to coordinate priorities across technical teams, stakeholders, and senior leadership.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65.00 to $70.00/hr. w2

Responsibilities:

• Lead day-to-day operations of an enterprise infrastructure monitoring team for a large Federal environment.
• Plan, organize, and execute monitoring service deliverables across technical teams and initiatives.
• Serve as a client-facing technical and operational leader communicating strategy, performance, risks, and priorities.
• Provide technical leadership for enterprise monitoring and observability platforms including OpenText OBM or comparable technologies.
• Onboard servers, network devices, applications, databases, URLs, services, and other components into the monitoring environment.
• Establish and manage configurations, thresholds, polling, alerting, event correlation, escalation, dashboards, and reporting.
• Integrate multiple monitoring tools to deliver end-to-end infrastructure and IT service visibility.
• Support OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, and uCMDB where applicable.
• Evaluate capabilities across platforms and determine effective tool application to meet operational requirements.
• Analyze metrics, configurations, alerts, events, and service performance to identify gaps and improvements.
• Lead troubleshooting and root-cause analysis for complex issues across networks, servers, operating systems, databases, applications, and services.
• Provide leadership during major incidents, critical situations, platform cutovers, and production support.
• Manage contractual deliverables, ServiceNow ticket queues, ticket quality, priorities, SLAs, and escalations.
• Provide coaching, mentoring, workload prioritization, and performance management for cross-functional resources.
• Partner with stakeholders and leadership to implement improvements that increase availability, monitoring effectiveness, and service quality.

Experience Requirements:

• Bachelor's degree with 14+ years of experience, Master's with 12+ years, or PhD/JD with 9+ years.
• 8+ years of management experience supporting infrastructure programs or mission-critical IT environments.
• 4+ years managing an enterprise Infrastructure Operations Support Services program.
• 3+ years interfacing with and presenting to senior or executive stakeholders.
• Proven experience leading an Enterprise Infrastructure Monitoring team and service delivery.
• Strong experience implementing, configuring, administering, architecting, or leading enterprise monitoring or observability platforms.
• Experience onboarding servers, devices, URLs, applications, databases, and services into enterprise platforms.
• Experience defining or implementing thresholds, alerts, events, polling, metrics, dashboards, integrations, escalation procedures, and standards.
• Experience with OpenText OBM or comparable enterprise monitoring platforms.
• Operational knowledge of Windows Server 2019+ and RHEL 9+.
• Hands-on familiarity with SNMP v2c/v3 including traps, polling, and MIB management.
• Working knowledge of SQL for queries, performance metrics, and monitoring integrations.
• Experience managing ServiceNow tickets, queues, SLAs, escalations, and ticket quality.
• Experience managing major incidents and troubleshooting complex enterprise problems.
• Experience leading production cutovers and supporting enterprise platforms through their lifecycle.
• Strong written, verbal, presentation, and client-facing communication skills.
• Preferred: Experience supporting DOT or another large Federal agency; OpenText OBM, SiteScope, Operations Agents, OPTIC/Data Lake, and/or uCMDB; Dynatrace, SolarWinds, AWS CloudWatch, Splunk, Datadog, Nagios, or SCOM; developing strategies, standards, dashboards, alerting, service models, and processes; integrating tools into centralized event or service management; background in risk management, mentoring, skills development, and cross-functional leadership.

Education Requirements:

• Bachelor's degree with 14+ years of experience, Master's with 12+ years, or PhD/JD with 9+ years.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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