Senior IBM FileNet Administrator

Job Title: Senior IBM FileNet Administrator

Job Location: Springfield, MA

Job Type: Contract

Pay Range: $95.00hr - $100.00hr

Job Overview:

The successful candidate will serve as a FileNet Administrator responsible for managing, maintaining, and enhancing the ECM infrastructure, ensuring platform security, system resiliency, and efficient application performance across the enterprise.

Responsibilities:

• Handle escalated support issues.
• Execute and monitor system utilities.
• Evaluate IBM patches and fixes as needed for potential implementation.
• Continuously evaluate ECM infrastructure components to ensure system resiliency and health.
• Collaborate with architecture, business, and delivery teams to determine strategic direction for the ECM space.
• Assist users in developing and enhancing reports for meaningful platform and application metrics.
• Identify opportunities to automate repetitive processes to increase efficiency.
• Orchestrate cross-infrastructure team work groups to resolve or enhance system performance, incidents, and maintenance.
• Educate the team on new system updates.
• Communicate and collaborate with other application support teams, technical resources, and stakeholders regarding status, technical issues, and creative solutions.
• Monitor system usage for compliance.
• Administer, monitor, and maintain system security.
• Research and keep current on ECM technologies while communicating trends and future needs from a business perspective.
• Build trust and respect, establish professional relationships, and develop rapport with stakeholders.
• Participate and engage actively in all team meetings.
• Document best practices and operational procedures.
• Facilitate continuous improvement within the environment.

Skills:

• Strong working technical knowledge of IBM FileNet Content Platform Engine Administration.
• Proficiency with Microsoft SQL Databases.
• Experience with IBM Content Collector for Email, Files, and SAP.
• Knowledge of IBM Legacy Workflow Systems.
• Familiarity with CI/CD build execution processes.
• Experience with container management tools.
• Proficiency with IBM WebSphere Application Servers.
• Ability to take ownership and drive issues to resolution.
• Strong interpersonal skills, as well as excellent communication skills (verbal and written) to both technical and non-technical audiences in a geographically dispersed environment.
• Ability to work in a collaborative environment and manage multiple assignments simultaneously.
• Experience functioning and executing work in a fast-paced, iterative environment such as Agile.
• Demonstrated initiative to recommend process improvements and apply creative thinking.
• Demonstrated self-motivation and the ability to grasp technical concepts quickly.
• Sharp analytical, problem-solving, and decision-making skills.
• Ability to guide and mentor other administrators and troubleshoot complex issues.

Education and Qualifications:

• 5+ years of experience as a FileNet Administrator.
• Experience with MS-SQL Database Administration.
• Experience with IBM Datacap and IBM Content Navigator.
• Experience as a FileNet Developer.
• Experience managing WebSphere Application Servers.
• Insurance or financial services industry experience.
• Experience using JIRA.
• Experience with Claude.
• Unique combination of business acumen and analytical skills paired with a deep technical background in Content Management.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities