Customer Experience Manager, Grocery & Distributor Sales

1-800-FLOWERS.COM, Inc. is hiring a Customer Experience Manager, Grocery & Distributor Sales to support and grow relationships with grocery wholesalers, foodservice distributors, and other wholesale partners. The role manages day-to-day account needs, coordinates sales programs, analyzes performance, and collaborates with internal teams to ensure accurate execution and a positive customer experience.

Responsibilities:

• Serve as a primary day-to-day contact for assigned grocery, wholesale, and distributor accounts, building strong relationships with buyers, category managers, and customer teams
• Support the management and growth of existing customer accounts by identifying opportunities to expand product assortments, introduce seasonal programs, and improve sales performance
• Partner closely with Wholesale Sales leadership to support account planning, customer initiatives, and ongoing business development within established accounts
• Coordinate promotional programs, pricing updates, trade allowances, and other account-related activities to ensure accurate and timely execution
• Monitor customer orders, inventory levels, fill rates, and product availability, collaborating with internal teams to proactively resolve issues
• Assist with tracking trade spending, researching deductions, and resolving customer billing discrepancies in partnership with Finance
• Analyze sales performance, distributor movement, product velocity, and account trends to identify opportunities and potential challenges
• Prepare sales reports, customer presentations, account recaps, and other materials to support business planning and decision-making
• Support annual planning meetings, quarterly business reviews, line reviews, and other customer-facing initiatives
• Maintain accurate customer account records, contact information, and supporting documentation
• Collaborate with Customer Service, Operations, Supply Chain, Finance, and other internal departments to ensure positive customer experience
• Support distributor sales representatives with product information, sales materials, and other resources as needed
• Demonstrate flexibility and adaptability as the Wholesale Sales organization continues to grow and evolve

Requirements:

• motivated, analytical, and relationship-driven
• highly organized, proficient in data analysis and reporting, and comfortable working in a fast-paced, evolving business environment
• Bachelor's degree in Business, Marketing, Sales, or a related field, or equivalent professional experience
• 3–5+ years of experience in account management, sales, customer relationship management, or a related role
• Strong proficiency in Microsoft Excel, including data manipulation, spreadsheet management, reporting, and analysis
• Proficiency in Microsoft PowerPoint, with the ability to develop professional presentations, reports, and business summaries
• Strong analytical and problem-solving skills, with the ability to interpret sales data, identify trends, and communicate actionable insights
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines
• Strong written and verbal communication skills, with the ability to build and maintain effective customer and internal relationships
• Ability to collaborate cross-functionally with Sales, Operations, Supply Chain, Finance, and Customer Service teams
• Demonstrated adaptability, willingness to learn, and ability to thrive in a changing business environment
• Strong self-management, accountability, and time management skills
• Proficiency in Microsoft Office applications and the ability to learn new systems and technologies
• preferably within grocery, foodservice, consumer packaged goods (CPG), or wholesale distribution
• Experience managing or supporting relationships with grocery wholesalers, foodservice distributors, or CPG customers
• Familiarity with major distributors such as C&S Wholesale Grocers, SpartanNash, Associated Wholesale Grocers (AWG), UNFI, or DOT Foods
• Experience with promotional programs, trade spending, pricing coordination, deduction management, and account reporting
• Familiarity with customer relationship management (CRM) platforms and distributor systems
• Experience working with sales performance data, syndicated data platforms, or reporting tools such as Circana or SPINS
• Experience with specialty foods, gourmet products, seasonal merchandise, or related consumer goods categories
• Familiarity with artificial intelligence (AI) tools and their practical application to business productivity, reporting, or analysis