HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring.

Job title: Batch Operations Technician
Location: Raleigh NC, 27699 (Hybrid)
Duration: 12 Months
Shift Schedule: The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM)

Job Description:
Client requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing. This position requires working outside of standard business hours to support overnight batch operations.

Responsibilities include:

Providing production operations support by executing and monitoring batch process
Verifying batch results and supporting nightly production environments across multiple servers.
Performing first level analysis of all data interface processing exceptions, logs
Escalating unresolved issues and problems according to defined on-call support procedures.
The technician will resolve errors and escalate issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional duties include:

Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance
Providing rapid support during outages and assisting in workload automation forecasting
Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements
Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures.

Required Skills/Experience:

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.
Experience with batch operations, job scheduling and monitoring tools.
Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.
Experience working with internal teams to identify opportunities to improve the product and customer experience.
Demonstrated experience documenting processes and procedures as required.
Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.
Experience with relational database skills, Basic SQL programming
Experience running shell scripts on a UNIX or similar environment; and reviewing log files.
Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.
Ability to communicate effectively in both oral and written formats.

"If you are interested, feel free to reach out to me directly at or call/text at ."

Batch Operations Technician

Key skills

About this role