About this role

Job Title: SFDC Business Analyst

Location: San Jose, CA (Onsite)

Job Type: Full Time

Experience: 3+ years in MDM BA roles

Run discovery workshops and document business requirements, user stories, and acceptance criteria for MDM domains (Customer, Account, Contact, Product)
Define golden record attributes, match/merge and survivorship business rules, hierarchies, and source-to-target mappings
Design end-to-end data stewardship workflows, steward roles, SLAs, and governance policies
Analyse Salesforce CRM data model and identify data quality issues; define rules for syncing golden records back to Salesforce
Act as the primary onshore functional contact for business sponsors and data stewards
Coordinate with offshore MDM, CDI, DQ, and QA teams via regular overlap calls

3+ years as a Business Analyst on MDM programs including golden record, match/merge, survivorship, and source-to-target mapping
Strong knowledge of Salesforce CRM data model: Accounts, Contacts, Leads, Opportunities, account hierarchies, custom objects
Hands-on experience designing data stewardship workflows, RACI models, and governance policies
Proficiency in BRDs, functional specs, user stories, process flows (BPMN/Visio), and data dictionaries
Good SQL skills for data analysis and validation
Experience working with offshore delivery teams and leading UAT with business users
Excellent workshop facilitation and stakeholder management skills

Onsite — San Jose, CA. This is a fully onsite role requiring presence at the client location.

Full Time permanent position with benefits. Bachelor's degree in Computer Science, IT, Business, or a related field required; MBA is a plus.

SFDC Business Analyst

Key skills