Technical Manager – Customer Success (AI Field Services | AI & ML) | USA-Remote

Neuron7.ai is hiring a Technical Manager – Customer Success to lead customer implementations, adoption, and optimization of its AI-powered solutions. The role partners with customer and internal teams on enterprise integrations, AI deployments, service transformation, customer success planning, and renewals.

Responsibilities:

• Customer onboarding and implementation of Neuron7 AI solutions
• Integration of CRM and service management platforms with Neuron7 products
• Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams
• AI solution deployment, configuration, testing, and adoption
• Customer workshops and technical solution reviews
• Definition and measurement of ROI, business outcomes, and adoption KPIs
• AI-powered service transformation initiatives for customer service and field service teams
• Executive stakeholder management and customer success planning
• Contract renewals, expansion opportunities, and cross-functional collaboration with sales teams
• Product feedback and enhancement recommendations based on customer requirements
• Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities

Requirements:

• Applicants must be currently authorized to work in the United States on a full-time basis
• 5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations
• Proven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains
• Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments
• Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations
• Experience managing enterprise software implementations and cross-functional programs
• Ability to engage both technical and business stakeholders
• Strong analytical and data-driven decision-making skills
• Experience managing globally distributed teams and customer programs
• Bachelor's degree in Technology, Engineering, Computer Science, or Business Management
• Experience with Salesforce, ServiceNow, Microsoft Dynamics, Oracle CX, or other CRM platforms
• Exposure to AI implementations involving LLMs, RAG, Agentic AI, and Knowledge Management systems
• Experience supporting Field Service organizations, Service Operations teams, or Technical Support environments
• Understanding of APIs, integrations, and enterprise data ecosystems