Field Application Engineer

Yealink is hiring a Field Application Engineer to provide technical services and after-sales support to enterprise and paying customers. The role resolves customer issues, documents and reports problems, and handles related internal matters.

Responsibilities:

• Responsible for technical services for important global customers(enterprise business) and paying customers, effectively solve customer problems through hotlines/ticket systems/emails, etc., and ensure customer service satisfaction
• Responsible for handling after-sales technical problems of customers, provide customers with professional problem solutions, and ensure timely and effective problem resolution
• Record, analyze, and summarize customer problems according to internal requirements, and report feedback to internal persons in charge on time
• Receive and handle other matters arranged internally, and effectively close the problem loop

Requirements:

• Bachelor degree or above, with a background in network, electronics, communications, computers, etc
• Fluent in English &Chinese listening, speaking, reading, and writing
• Good communication, service awareness, and teamwork spirit
• implementation, testing or technical support work experience
• IT call center service experience