Senior Systems Engineer

SafePoint IT is hiring a Senior Systems Engineer to handle escalated IT tickets and lead client projects across desktop, server, network, and cloud environments. The role also includes technical scoping, coaching other engineers, rotating on-call coverage, and clear client documentation.

Responsibilities:

• Work escalated service tickets across desktops, servers, networks and cloud environments
• Lead projects from design to handoff. Typical projects from our current work:
• Microsoft 365 tenant-to-tenant and email domain migrations
• Entra ID risk policies, MFA enforcement, Conditional Access and security keys
• Removing local admin rights and hardening endpoints through Intune
• File server and business application migrations to SharePoint and the cloud
• Server builds and retirements, and hosted desktop migrations
• Firewall replacements, network upgrades and wireless rollouts
• Password manager, cloud printing and AI assistant rollouts for business users
• Security deployment and cleanup for new clients
• Take part in technical scoping with our CTO and sales team before a project is quoted
• Coach and back up our other engineers when they get stuck
• Share a rotating on-call schedule. On-call weeks cover weekday evenings until 11:00 PM Central (midnight Eastern), plus weekends and federal holidays
• Write clear notes. Every work session ends with an update to the client and a close-out note anyone on the team could pick up

Requirements:

• 5+ years of hands-on IT experience
• 3+ years leading projects as the senior or lead technician
• You learn new platforms on your own
• Strong Microsoft 365, Entra ID (Azure AD), Intune, Exchange Online, SharePoint and Windows Server skills
• Virtualization (Hyper-V or VMware), backup and disaster recovery
• Firewalls, VPNs, switching and wireless
• PowerShell or other scripting
• Working knowledge of security frameworks such as NIST or CIS, plus MFA and Conditional Access
• Plain-English communication, written and spoken
• You must be authorized to work in the United States without visa sponsorship, now or in the future
• MSP or multi-client consulting experience is a strong plus
• Healthcare IT experience (HIPAA, practice management or imaging systems)
• Experience with endpoint detection and response, SOC escalations or incident response