Senior Data Scientist (GenAI Solutions) - Hybrid

XPO is a global provider of transportation services with an integrated network of people, technology, and physical assets. The Senior Data Scientist will build, deploy, and scale Generative AI chatbots, assistants, RAG applications, and Agentic AI workflows while integrating them with enterprise systems. The role also involves improving conversational AI performance, implementing governance and monitoring, and partnering with cross-functional teams to move solutions into production.

Responsibilities:

• Build, deploy, and scale GenAI chatbots and AI assistants across the organization to improve how employees access information and complete business tasks
• Develop RAG-enabled applications that securely connect LLMs with enterprise documents, databases, and internal knowledge sources
• Build Agentic AI workflows that use tools, APIs, and enterprise systems to automate multi-step processes
• Improve conversational AI performance through prompt engineering, retrieval strategies, model evaluation, and response optimization
• Help implement AI guardrails, monitoring, and governance to ensure solutions are accurate, secure, scalable, and reliable
• Integrate GenAI solutions with enterprise applications, data platforms, and internal systems
• Partner with Engineering, Product, Cybersecurity, and business teams to move solutions from proof of concept through production deployment
• Research emerging GenAI, LLM, RAG, and Agentic AI technologies and identify new opportunities to improve productivity, operational efficiency, and business performance