Customer Relations Coordinator - Inventory Management II

Bio-Rad Laboratories is hiring a Customer Relations Coordinator to support inventory availability, customer needs, and supply management across its product lines. The role maintains and analyzes inventory data, responds to customer and internal inquiries, supports order processes, and collaborates with cross-functional teams.

Responsibilities:

• Manage inventory information and reporting by maintaining accurate and up-to-date inventory reports that provide Customer Care, Sales, Marketing, and other internal teams with information needed to support customers
• Support inventory optimization and financial objectives by monitoring and managing stock levels, contributing to the reduction of scrap and doubtful inventory, and identifying opportunities to improve inventory utilization
• Analyze customer usage and inventory data to evaluate historical demand, determine appropriate customer allocations, and support the review of monthly inventory reserve reports
• Review and maintain orders in SAP by running and analyzing various SAP reports, identifying orders requiring updates or follow-up, and coordinating with appropriate teams to resolve discrepancies
• Serve as a key point of contact for internal customers by managing multiple inboxes, responding to inquiries, researching issues, and providing timely, accurate information and solutions

Requirements:

• High school diploma required
• 4+ years of experience in Customer Service, Sales Support, Relationship Management, Inventory Management, or a similar environment
• Ability to gather, analyze, and interpret customer, inventory, and order data to identify issues and develop practical solutions that address customer and business needs
• Strong attention to detail and organizational skills, with the ability to accurately review reports, maintain data, manage multiple priorities, and identify discrepancies
• Demonstrated customer service skills with strong written and verbal communication abilities and the ability to build and maintain positive professional relationships
• Ability to work effectively across departments and organizational levels, with strong computer skills and the ability to quickly learn and apply product knowledge and business systems, including SAP
• some college coursework preferred