Sr Project Manager, Implementations

Jeppesen ForeFlight is hiring a Senior Project Manager, Implementations to lead end-to-end customer-facing implementation and migration projects for flight-planning products. The role coordinates internal technical teams and customer stakeholders to plan and deliver infrastructure migrations, cutovers, go-live activities, and early production support handoffs.

Responsibilities:

• Own project planning, scheduling, and status reporting for one or more complex implementation and migration projects, from kickoff through go-live and into early production support handoff
• Build and maintain detailed project plans, RAID logs (risks, assumptions, issues, dependencies), and cutover/go-live runbooks for each migration
• Coordinate across Development, Deployment Specialists, Quality Assurance, and Support to sequence and de-risk cutover activities for production systems that cannot tolerate extended downtime
• Manage and track project status in Salesforce, keeping stakeholders and leadership current on schedule, risk, and blockers
• Lead recurring customer- and internal-facing status meetings, translating technical migration details into clear, actionable updates for both technical and executive stakeholders
• Coordinate go-live/cutover events directly with customer technical teams, including scheduling maintenance windows and validating post-cutover system health
• Identify and escalate schedule, resource, or technical risks early, and drive mitigation plans to closure
• Support post-go-live stabilization and a clean handoff to ongoing support
• Partner with Product, Support, and other internal teams to resolve issues and escalations surfaced during a migration
• Travel to customer sites on occasion, as needed

Requirements:

• 5+ years of project management experience delivering complex, technical implementation or migration projects, ideally including production system cutovers
• Experience managing multi-stakeholder projects spanning internal engineering/deployment teams and external customer technical teams
• Strong technical aptitude, comfortable understanding infrastructure migration concepts (e.g., legacy operating system to Linux platform migrations) well enough to plan and sequence around them, without requiring a software engineering background
• Experience with Salesforce or a comparable CRM/project-tracking tool
• Excellent written and verbal communication skills, comfortable presenting project status to both technical teams and executive stakeholders
• Strong critical thinking and risk-management skills, with the ability to identify and mitigate schedule and technical risk before it becomes a problem
• Willingness to learn and apply AI-powered tools to accelerate project tracking, status reporting, and cross-team coordination
• Ability to manage multiple concurrent projects and prioritize independently
• prior hands-on experience with AI tools is a plus
• PMP or a comparable project management certification
• Experience in airline operations, flight dispatch, or aviation technology
• Experience coordinating international, multi-time-zone customer implementations
• Background in client or account management, with the ability to translate customer needs into a project plan
• Comfort working across time zones with international customers