Senior Human Resources Executive

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.


About the Job

We’re seeking a Senior Human Resources Executive to collaborate with our Operations teams in addressing strategic HR-related issues and initiatives. This role requires someone who can act as a key point of contact for implementing and executing Human Resource plans and programs, with a focus on promoting individual and collective well-being.

As Senior Human Resources Executive, You Will…

• Actively engage with associates through structured interactions
• Connect with employees by using phone or Google Meet to close cases
• Own the “Intouch Connected” initiatives, including but not limited to Skip level meetings, Leadership Connects, Focus Group Discussions, etc.
• Be the point of contact for all stakeholders which includes employees of all departments
• Facilitate proactive engagement conversations between employees and their managers, supervisors, etc.
• Be the voice of employees in reflecting issues to management and ensure timely resolution of issues
• Assist in the implementation of HR initiatives at the campus for all employees
• Provide inputs for improving the effectiveness of processes and policies
• Build high energy workforce, confidence, and trust among employees
• Prepare and publish the event calendars to all stakeholders on time and ensure the completion of the planned activities
• Help prepare weekly reports for management

As Senior Human Resources Executive, You Have…

• MBA in Human Resources/graduate from a relevant stream with 2-4 years experience in the role of HRBP or equivalent
• Be able to work as a team player and establish cohesive support to the HRBP function at large
• High level of empathy, responsiveness, and relationship orientation
• Good email etiquette, mid-level expertise in usage of MS Office (including Word, Excel, and PowerPoint)
• High level of maturity and ability to handle stakeholders across all levels
• Good communication (written and oral) and presentation skills
• Strong interpersonal relations skills


IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.