Embrace Industrial Group serves some of the largest manufacturers in the world, including the Top 8 of 10 Chemical, Top 3 of 10 Automotive, and Top 3 of 5 Oil and Gas companies, as well as leading Heavy Machinery and Food manufacturers.
Radiant is a next-generation IoT platform focused on enterprise-grade asset tracking. Our technology empowers organizations to manage and monitor critical and mobile assets in real time—boosting visibility, accountability, and operational efficiency with minimal IT infrastructure.
We are hiring an Associate Customer Success Manager to sit at the intersection of technical delivery and customer relationship management. You will be the primary post-sale contact for a portfolio of enterprise and mid-market accounts—responsible for ensuring deployments go smoothly, customers adopt the platform effectively, and the business retains and grows its relationships over time.
What sets this role apart from a traditional CSM is the technical depth it requires. You will get hands-on with hardware configuration, deployment validation, and integration troubleshooting, while also running the strategic account motion: QBRs, health reviews, renewal planning, and expansion. You will work closely with Solutions Engineering, Support, and Product to make sure customers see measurable value from their Radiant deployment.
This role is a strong fit for someone who wants to combine technical problem-solving with strategic account ownership, and who is looking to grow their customer success career in a fast-moving, product-driven environment.
