Senior Webex Contact Center - Remote

Senior Webex Contact Center

Overview
Client is migrating from PCCE to Webex Contact Center (WxCC) and requires dedicated support to the ongoing migration execution.

Tasks
Call flow design assistance/input; configure and script IVRs.
Configure voice call flows, queues, teams, and agents; convert agent
groups to Webex.
Support UAT, go-live, and Day 1 support activities.

Requirements:
5+ years of contact-center experience
Webex Contact Center (WxCC) design and implementation experience
Hands-on WxCC delivery: Configure and troubleshoot flows/IVRs, queues, teams, agents, routing, and related settings; take work through testing, UAT, cutover, go-live, and Day 1 support.

Nice to have
Cisco PCCE