ServiceNow CMDB Analyst

Position Summary

The CMDB Data Analyst will improve data completeness, accuracy, timeliness, and traceability while reducing manual intervention. This role will develop data policies for inbound data and help ensure that the configuration management database receives accurate and complete data sets.
The organization offers a collaborative environment focused on innovative projects, professional development, and employee well-being.

Key Responsibilities

• Establish standards for data observability, exception handling, data lineage, logging, alerting, and operational support.


• Build automated controls to identify:
  
  
  
  • Duplicate records
  
  
  • Stale records
  
  
  • Orphaned relationships
  
  
  • Failed data loads
  
  
  • Source-to-target variances
  
  
  
  


• Partner with source-system owners to define data contracts, authoritative attributes, data-quality thresholds, and remediation responsibilities.


• Lead technical analysis and permanent remediation of recurring CMDB data defects and integration failures.


• Develop and manage CMDB data policies.


• Build and maintain business rules for identification and reconciliation processes.


• Support reporting and analysis related to CMDB data quality and operations.

Required Qualifications

• Eight or more years of experience working with CMDB environments.


• Experience developing and managing CMDB data policies.


• Experience establishing data-quality, monitoring, exception-handling, lineage, logging, alerting, and operational-support standards.


• Experience building automated controls for data-quality validation.


• Experience analyzing and remediating CMDB data defects and integration failures.


• Understanding of service configuration data models.


• Experience building business rules for identification and reconciliation processes.

Preferred Qualifications

• Experience with CMDB query and reporting capabilities.


• Experience with business intelligence or other reporting tools.

Why This Opportunity May Be Appealing

• Opportunity to improve the quality, reliability, and traceability of critical data.


• Exposure to innovative projects and a collaborative, supportive team environment.


• Investment in professional development.


• Flexible hybrid work model with three onsite days and two remote days.


• Competitive compensation and annual incentive opportunity.


• Health, life insurance, well-being, pension or retirement, paid time off, and personal and family care benefits.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit .

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.