Collections Specialist

Join Us as a Collections Specialist!

Are you skilled in driving timely collections, and building strong relationships with international customers? ORBCOMM is looking for an experienced Collections Specialist to join our finance team. You’ll help protect healthy cash flow by partnering with global clients, securing outstanding payments, and resolving disputes with professionalism and clarity.

Why You’ll Love Working Here

At ORBCOMM, we connect the world through intelligent IoT solutions—and our finance team helps keep our global operations moving. As a Collections Specialist, you’ll work directly with international customers, partner cross-functionally across the business, and collaborate with a supportive team of finance professionals.

You’ll take on meaningful, relationship-driven work where your follow-up and problem-solving skills help strengthen customer partnerships and financial stability. ORBCOMM offers continuous learning, career growth, and the chance to join a high-impact function that directly supports company success.

This role is based in our Hyderabad, India office following a 6:00 PM to 3:00 AM IST night shift schedule (or 7:00 PM to 4:00 AM IST during daylight saving time for supported regions). We operate in a hybrid work environment, requiring a minimum of four (4) days per week onsite, with the option to work remotely one (1) day per week. With a hybrid schedule, you’ll be able to collaborate in person and build strong relationships with our team.

What You’ll Do

• Manage end-to-end collections for assigned accounts by contacting international clients via phone and email
• Monitor overdue invoices, follow up on outstanding payments, and ensure timely collection
• Maintain accurate records of all communications and payment arrangements
• Collaborate with internal teams such as Sales, Finance, and Customer Support to resolve billing issues and disputes
• Analyze customer payment behaviour and recommend corrective actions when necessary
• Prepare regular reports on collection progress, aging, and risks
• Ensure adherence to company policies, SLA commitments, and compliance standards
• Build strong customer relationships through professional, clear, and proactive communication
• Support continuous process improvements to drive efficiency in AR and collections

Who You Are

You’re a relationship-driven communicator with excellent follow-up skills and the ability to handle sensitive financial conversations with professionalism.

If you have:

• A bachelor’s degree in Finance, Accounting, Business, or related field
• 3–5 years of experience in collections (Required)
• Experience working with international clients across EMEA, AMER, and APAC regions (Required)
• Strong verbal and written communication skills in English (Required)
• Comfort with night shift work to support global customers (Required)
• Hands-on experience in Accounts Receivable (AR) processes
• Ability to negotiate, influence, and manage difficult conversations
• Strong attention to detail and organizational skills
• Good understanding of billing, invoicing, and collection tools
• Proficiency in Microsoft Office Suite and financial systems
• A collaborative mindset, ownership mentality, and resilience under pressure
• Leverage AI-enabled tools and automation to support daily tasks and productivity
• Commitment to continuous learning in digital and AI literacy

Then we want to meet you!

The Benefits of Working Here 
A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally. 

How We Hire