Cancer Institute Oncoly Scheduling Coordinator 2 - TGH Access Operations

Under general supervision of the Supervisor or Team Leader, Patient Access, the Cancer Institute (CI) Oncology Scheduling Coordinator 2 performs advanced patient access functions requiring a higher level of expertise, independent judgment, and problem-solving. Serves as a subject-matter resource within the call center, supporting the scheduling and registration of complex services — including infusion and other specialized treatments — while ensuring accuracy, compliance, and an exceptional patient experience. May provide guidance and informal proctoring to peers and supports workflow efficiency, quality standards, and service excellence in alignment with the mission, vision, and values of Tampa General Hospital.

Essential Fucntions

• Perform all core functions of the Patient Access Specialist (PAS) role with expanded responsibility for complex and specialized services.
• Independently schedule advanced procedures and treatments, including infusion and other high-complexity services, ensuring clinical readiness and payer requirements are met.
• Serve as a subject-matter expert for complex access workflows, insurance rules, and authorization processes.
• Proctor, coach, and support peers by answering questions, modeling best practices, and assisting with onboarding or cross-training as assigned.
• Identify and resolve complex access, registration, and coverage issues, escalating appropriately when necessary.
• Communicate clearly and compassionately with patients regarding scheduling details, preparation instructions, and financial expectations.
• Collaborate with nursing staff, providers, ancillary departments, insurance carriers, and external partners to resolve access, coverage, and scheduling issues.
• Ensure accurate documentation and compliance with regulatory and organizational standards.
• Support continuous improvement initiatives related to access workflows, patient experience and operational efficiency.
• Perform all duties in alignment with the mission, vision and values of Tampa General Hospital.

Education Qualifications

• Associate’s Degree Business
• Associate’s Degree Related Field

Experience Qualifications

• Minimum of three (3) to four (4) years of experience in patient access, patient registration, front or back end revenue cycle operations.
• Experience in a healthcare call center environment may be accepted as a substitute.
• Two (2) years prior experience as a CI ONC Scheduling Coordinator 1 within the CI performing at a Meets Expectations level.
• An equivalent combination of education, certification and realized competencies may be substituted.

Skills and Abilities

• Knowledge of medical terminology, oncology service workflows, and referral to treatment processes to support timely patient access.
• Knowledge of insurance benefit structures, eligibility requirements, and prior authorization processes across commercial, Medicare and Medicaid payers.
• Knowledge of regulatory, consent and financial documentation requirements related to patient registration and scheduling.
• Ability in accurately entering, validating, and retrieving patient demographic, clinical and financial data within EHR, scheduling, and payer systems.
• Ability in communicating complex insurance, financial responsibility and consent information clearly and compassionately to patients and caregivers.
• Ability to coordinate across multidisciplinary teams, including nursing, providers, ancillary departments, and coverage barriers.
• Ability to manage and prioritize high-volume, inbound- and outbound patient interactions while maintaining accuracy, professionalism, and a patient-centered approach.
• Ability to problem solve, escalate appropriately, and navigate competing priorities in a fast paced oncology access environment.