Customer Success Specialist

About the Role:
Lithionics is looking for a highly motivated Customer Success Specialist to serve as a key contributor on our customer experience and commercial team. This role blends technical acumen, sales development, and customer engagement—positioning you at the front lines of how we serve and grow our OEM, integrator, and distribution partners.

This role is ideal for early-career engineers, technically proficient sales professionals, or those with experience in electrical systems looking to grow into a future Account Manager, Sales Engineer, or Business Development Manager role.

Key Responsibilities

Customer & Partner Support

• Serve as a primary point of contact for inbound customer inquiries related to technical products, pricing, and solution fit
• Build trust and rapport with OEMs, integrators, and distributors by providing clear, knowledgeable, and timely support
• Coordinate with Engineering, Production, and Operations to ensure clear translation of customer requirements

Sales Enablement

• Support Outside Sales, Account Managers, and Business Development in technical sales efforts
• Assist with creating proposals, product configurations, pricing packages, and documentation for quoting and RFP responses
• Identify opportunities for upsell and system expansion within existing accounts

Technical Engagement

• Provide first-line technical guidance on lithium battery systems, inverters, alternators, and related components
• Develop working knowledge of system architectures (DC distribution, charging, inverting, battery management)
• Work cross-functionally to relay technical requirements and application feedback to engineering and product teams

Project & Order Coordination

• Manage customer orders through fulfillment lifecycle—tracking key deliverables, communicating timelines, and supporting scheduling
• Proactively manage exceptions and problem-solve issues related to delivery, configuration, or installation

Continuous Improvement & Career Path

• Document customer feedback to improve workflows, product messaging, and technical documentation
• Participate in internal training programs designed to prepare you for future commercial leadership roles in Account Management, Technical Sales, or Applications Engineering
• Contribute to knowledge base development and process improvement for a growing commercial team

Qualifications

• Bachelor’s degree in Engineering, Technical Sales, Business, or related field
• 2–5years experience in technical customer-facing roles (inside sales, sales engineering, field service, applications, etc.)
• Demonstrated aptitude in batteries, power electronics, or renewable energy technologies preferred
• Strong interpersonal, written, and verbal communication skills
• Familiarity with CRM systems (NetSuite preferred) and ticketing tools (Freshdesk or equivalent)
• Able to interpret schematics, technical drawings, or product manuals is a plus

Career Path & Growth

This role is designed as a stepping stone to future positions such as:

• Sales Engineer
• Account Manager
• Business Development Manager
• Applications Engineer

You’ll be supported by leadership through training, mentorship, and exposure to high-value customer projects.

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