Customer Success Manager, Public Sector - Atlanta, GA

4M Analytics is hiring a Customer Success Manager to drive adoption, retention, and growth across its public sector customer portfolio. The role owns customer relationships from onboarding through renewal, works across government agencies and internal teams, and conducts regular on-site visits.

Responsibilities:

• Build and maintain strong relationships with a dedicated portfolio of public sector customers, owning the full account lifecycle from onboarding through renewal
• Navigate complex public sector org structures — central office, districts, and functional groups like planning, survey, design, and traffic operations — to build multi-threaded relationships and lead change management as agencies move to new ways of working
• Develop and execute data-driven strategies to drive engagement, adoption, and long-term retention, proactively mitigating risk and positioning accounts for growth
• Serve as the primary point of contact for escalations, ensuring swift resolution
• Identify expansion opportunities and partner with Sales, Marketing, and Product to implement roadmap features that align customer needs with where the platform is headed
• Use data, BI tools, and AI to track customer health and usage, and to work more efficiently across account planning and reporting so you can scale a high-touch approach across a growing portfolio
• Advocate for customers internally, shaping product improvements and best practices
• Conduct regular on-site customer visits, in-person district visits, on-site training, and stakeholder meetings

Requirements:

• 3+ years' experience as a Customer Success Manager
• Experience with state and local governments
• Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts
• AI-First Mindset: Fluent with AI tools, with a track record of using them to work more efficiently as a CSM
• Skills in BI tools and data analysis, with the ability to derive actionable insights
• Exceptional communication skills, able to engage effectively at all levels, including executive stakeholders
• Resourcefulness and adaptability, with a strong sense of ownership and accountability
• ideally at a Series A/B startup with lean resources and evolving product-market fit
• You understand how these agencies are structured and how to work across central offices, districts, and specialized units
• Experience with Departments of Transportation (DOTs), deep knowledge of how they work, and/or connections internally
• Prior experience in sales or sales development
• Consulting experience prior to entering the tech industry