Field Service Engineer I

SCIEX develops analytical instrumentation and support solutions for life science experts. The Field Service Engineer I installs, maintains, and repairs instrumentation at customer sites, resolves customer and technical issues, and supports customer satisfaction through qualifications services and training.

Responsibilities:

• Field Service Engineer is responsible to maintain, install, and repair instrumentation at both internal and external customer sites, including strategic accounts
• This position works independently to resolve all assigned customer and technical issues
• Mentors and develops less experienced staff members
• Experienced in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation with a solid understanding of Sciex or competitive products
• Performs qualifications services and customer training, and responsible for customer satisfaction at strategic accounts
• Completes administration duties (logging service activities, expense reporting, inventory, etc.)

Requirements:

• Experienced in performing high quality installation, repair and maintenance on mass spectrometers, HPLC and/or capillary electrophoresis instrumentation with a solid understanding of Sciex or competitive products
• Associate's degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) in Life Sciences, Chemistry, Engineering or equivalent experience (i.e. Military Certificates in electronics or avionics)
• LCMS and/or capillary electrophoresis experience is required, prior experience using and/or servicing mass spectrometry or scientific instrumentation
• Ability to troubleshoot and follow problem-solving procedures
• Experience with electrical and electrical mechanical technology and follow all required safety protocols