Customer Service Representative (Remote)

Terminix is hiring a Customer Service Representative to handle inbound and outbound customer contacts, resolve service, scheduling, and billing needs, and build customer relationships. The role also identifies sales opportunities and supports customers and technicians through an omnichannel approach.

Responsibilities:

• Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts
• Offers Home Inspection leads to all customers that qualify
• Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions
• Cultivates and maintains on-going customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

Requirements:

• Ability to use a computer
• Basic knowledge of Microsoft Word, Excel, and Windows
• Good verbal, written, and interpersonal communication skills
• Ability to overcome objections and problem solve
• Ability to work in a fast-paced environment
• Good problem-solving skills
• High school diploma or GED
• 1-2 years of customer service experience
• 1-2 years of phone sales experience
• Ability to type 25 wpm