Technical Design Manager - Client Services

LabConnect provides clinical-trial laboratory services and related solutions to pharmaceutical, biotech, and clinical research organizations. The Technical Design Manager leads complex technical and operational design initiatives, improves processes, and provides expertise to support scalable service delivery across Client Services.

Responsibilities:

• Lead the design and implementation of complex operational and technical workflows that support business and client requirements
• Serve as an Operational Setup Advisor or Technical Advisor by evaluating new programs, defining operational readiness requirements, and recommending scalable solutions
• Identify, analyze, and improve processes to enhance quality, consistency, productivity, and client experience
• Develop and maintain process maps, work instructions, standard operating procedures, training materials, and operational documentation
• Partner with cross-functional stakeholders to translate business needs into practical operational designs and implementation strategies
• Lead root-cause analysis activities and implement corrective and preventive actions for recurring operational and quality issues
• Support onboarding programs and facilitate knowledge transfer across teams and functions
• Provide coaching, mentoring, and technical guidance to team members without direct people-management responsibility
• Act as a subject matter expert during project planning, operational readiness reviews, and continuous improvement initiatives
• Establish measures, monitor performance trends, and recommend actions to improve operational effectiveness
• May lead project workstreams or coordinate small teams in support of departmental objectives
• Assist in the development, review, or provide technical oversight for Operational Specification Documents, customized test requisitions, laboratory manuals, collection-kit specifications, and other project-specific operational materials
• Serve as a technical and operational design expert in internal and external discussions, including interactions with Sponsors and Contract Research Organizations, as applicable
• Provide technical and operational design input for new processes, system developments, and organizational changes affecting service delivery
• Participate as a subject-matter expert in candidate interviews and selection activities, as requested
• Perform other related duties and tasks as assigned

Requirements:

• Bachelor's degree in Business, Life Sciences, Engineering, Information Systems, Project Management, Operations, or a related discipline; equivalent experience may be considered
• 7+ years of progressive experience in technical operations, project implementation, process improvement, operational readiness, or a related function
• Demonstrated experience leading complex cross-functional initiatives and influencing stakeholders
• Experience within clinical research, laboratory services, healthcare, technology, or another regulated environment
• Five or more years of experience in project initiation, clinical-trial setup, central laboratory operations, or a comparable technical design function
• Strong process design, workflow optimization, and operational problem-solving capabilities
• Ability to work independently and prioritize competing demands
• Excellent communication, facilitation, stakeholder management, and mentoring skills
• Experience creating and delivering onboarding, training, and knowledge-transfer programs
• Analytical mindset with the ability to interpret information and support evidence-based decisions
• Ability to create clear technical documentation, procedures, training materials, and business communications
• Ability to present technical and operational information effectively to internal and external stakeholders
• Lean, Six Sigma, PMP, or another relevant continuous improvement or project management certification
• Medical technology certification, licensure, or laboratory bench experience relevant to the assigned area
• Client relationship management experience in a clinical research, central laboratory, healthcare, or regulated-service environment
• Experience with process mapping, quality systems, and continuous improvement methodologies
• Advanced proficiency with Microsoft 365 tools and project collaboration platforms