PT Outbound Customer Service Rep (Daytime HRS 8-4CST)

Hudson Management Services LLC is hiring an Outbound Customer Service Representative to engage customers through outbound calls and provide support about products and services. The role also handles cash transactions, maintains customer records, resolves inquiries, and contributes feedback to improve service delivery.

Responsibilities:

• Conduct outbound calls to customers to provide support and information regarding products and services
• Handle cash transactions efficiently and accurately during customer interactions
• Communicate effectively in both English and Spanish to assist a diverse customer base
• Provide excellent customer support by addressing inquiries, resolving issues, and ensuring a positive experience
• Perform data entry tasks to maintain accurate records of customer interactions and transactions
• Utilize phone etiquette to maintain professionalism during all customer communications
• Analyze customer feedback and provide insights for improving service delivery
• Collaborate with team members to enhance overall service quality and efficiency

Requirements:

• Proficient in cash handling with attention to detail for accurate transactions
• Ability to perform data entry tasks with accuracy and efficiency
• Familiarity with computerized systems for managing customer information is essential
• Excellent phone etiquette and interpersonal skills are required for effective communication with customers
• Strong verbal communication skills in both English and Spanish are preferred for effective customer engagement
• Previous experience in customer support or a related field is highly desirable
• Bilingual candidates are encouraged to apply, as it enhances our service capabilities