Senior Product Manager

Digital Room is hiring a Senior Product Manager to own and improve the eCommerce purchasing experience across its brands. The role leads product planning, conversion optimization, checkout and platform improvements, commerce operations enablement, analytics, and cross-functional delivery.

Responsibilities:

• Own and continuously improve the eCommerce Purchasing experience across Digital Room brands. Drive enhancements to product configuration, pricing presentation, cart, checkout, payment, and other key conversion experiences
• Identify customer pain points and opportunities to reduce friction throughout the purchasing journey
• Advocate for customer needs and ensure purchasing experiences are intuitive, efficient, and effective
• Provide thought leadership by identifying emerging eCommerce trends, best practices, and innovative approaches that enhance the online purchasing experience
• Define and manage the roadmap for the eCommerce Purchasing Experience
• Translate business objectives, customer feedback, and data insights into actionable product requirements
• Create business cases, user stories, acceptance criteria, and success metrics for product initiatives
• Lead prioritization efforts to maximize customer and business value
• Drive initiatives from concept through launch, ensuring timely delivery and measurable outcomes
• Continuously evaluate and improve product management processes, workflows, and cross-functional collaboration to increase delivery efficiency and product quality
• Lead initiatives focused on conversion rate optimization (CRO) and checkout performance
• Analyze customer behavior, funnel performance, and abandonment trends to identify improvement opportunities
• Partner with UX and Engineering to design, implement, and evaluate experiments and A/B tests
• Monitor key performance indicators and use data to drive continuous improvement
• Partner with Engineering and QA to improve the performance, reliability, and scalability of purchasing experiences
• Drive initiatives focused on: Product Configuration Experience
• Cart Experience
• Checkout Optimization
• Payment Experience
• Mobile Purchasing Experience
• Conversion Funnel Performance
• Ensure product enhancements meet quality, usability, and performance standards
• Partner with Operations Integration (OI) to support product launches, pricing updates, promotions, and product configuration initiatives
• Improve processes and capabilities that enable faster and more accurate deployment of customer-facing purchasing experiences
• Collaborate across teams to ensure operational readiness for new features and enhancements
• Define and track key purchasing and conversion performance metrics
• Analyze customer behavior, purchasing funnels, and transaction performance to identify trends and opportunities
• Develop business cases and ROI analyses to support prioritization and investment decisions
• Regularly communicate results, insights, and recommendations to stakeholders and leadership
• Partner closely with Engineering, QA, UX, Marketing, Content, Digital Media, OI, and Leadership teams to deliver high-impact initiatives
• Facilitate cross-functional planning, alignment, and prioritization
• Build strong relationships across teams and drive accountability for shared outcomes
• Communicate roadmap priorities, project status, risks, and business impact to stakeholders

Requirements:

• 8+ years of Product Management experience
• 5+ years managing eCommerce products and customer-facing experiences
• Proven experience optimizing eCommerce Purchasing Experiences, including product configuration, cart, checkout, payment, and conversion funnels
• Strong experience with conversion optimization, experimentation, and A/B testing
• Experience with analytics platforms such as Google Analytics, Adobe Analytics, Heap, Mixpanel, Contentsquare, or similar tools
• Experience working closely with UX, Engineering, QA, Marketing, and Operations teams
• Strong analytical and quantitative skills with the ability to translate data into actionable insights
• Excellent communication, collaboration, and stakeholder management skills
• Experience building business cases, defining product requirements, and prioritizing initiatives based on customer and business impact
• Experience in eCommerce, online retail, print, manufacturing, marketplace, or catalog-driven businesses
• Multi-Brand experience is strongly preferred
• Experience with product customization and configuration workflows
• Experience working with complex product catalogs, configurable products, and customer-facing eCommerce experiences
• Experience optimizing cart, checkout, payment, and conversion experiences
• Experience working with eCommerce platforms, checkout systems, payment integrations, experimentation tools, and analytics platforms
• Experience using experimentation, customer analytics, and funnel analysis to improve conversion and reduce abandonment
• Experience leading large cross-functional initiatives without direct authority
• MBA or equivalent business and product management experience