NMAC Technician

Key Responsibilities & Skills

• NG911 Network Monitoring
• Public Safety Communications Support
• PSAP Customer Service
• Shift Operations (Night Shift) Management
• Technical Documentation & Reporting
• Operational Procedure Adherence (SOGs)
• Incident Management
• Escalation
• Ticket Tracking
• Vendor Coordination
• Impact Assessment
• Severity Classification
• ServiceNow
• NMAC

Technical Skills

• Monitoring Dashboards / Alerting Tools
• Telecommunications Services Knowledge
• NOC Operations Tools
• Incident Management Platforms
• Multi-Application Navigation
• ServiceNow
• Salesforce
• IP Connectivity
• Network Equipment
• Monitoring Dashboards
• Alerting Tools

Education

High School Diploma in Information Technology, Telecommunications, Computer Science, Network Engineering. Preferred: Associate's Degree in Network Administration, Bachelor's Degree in Information Technology, CompTIA Network+ Certification, ITIL Foundation Certification.

Industry Experience

• Public Safety / 911 Communications
• NG911 Systems
• Telecommunications
• Network Operations Center (NOC)