Customer Success Manager

Ai Market Dominance is a branding and digital marketing agency serving plumbing companies. The Customer Success Manager manages client relationships and accounts, coordinates content delivery, supports clients using AI marketing tools, and helps communicate marketing results.

Responsibilities:

• Be the main point of contact for a portfolio of contractor clients by phone, Zoom, email, and chat
• Onboard new clients and set clear expectations from day one
• Support clients as they learn and use AI tools for content, video, and marketing
• Coordinate content approvals between clients and our production team so weekly posts go out on time
• Hold monthly check-in calls to share wins, results, and next steps in plain language
• Respond to client messages within 3 business hours and manage the shared support inbox daily
• Track and follow up on support tickets until they're resolved
• Keep CRM records accurate: calls, emails, meetings, and updates
• As you learn, help review SEO, PPC, and LSA reports with our specialists and present them to clients
• Send a short end-of-day recap of what you did and what's still open

Requirements:

• 2+ years of client-facing experience (customer service, account coordination, hospitality, or office work at a service business all count)
• Curious about marketing and how small businesses win customers
• Strong organization: you can juggle multiple clients without dropping the ball
• Clear, friendly communication on the phone, on Zoom, and in writing
• Self-motivated in a fast-paced remote environment
• Customer-first. You make clients feel heard, and you stay calm and kind when they're stressed. You enjoy working with busy, direct, blue-collar business owners
• Organized. You have a system, and nothing falls through the cracks
• Proactive. You follow up before being asked
• Coachable. You're excited to learn marketing skills you don't have yet
• Accountable. You own your wins and your mistakes
• Basic knowledge of SEO, Google Ads (PPC), or Google Local Services Ads (LSA)
• Experience managing client accounts, or working at a marketing agency or home service business
• Familiarity with GoHighLevel, ClickUp, Slack, Agency Analytics, WhatConverts, Hubspot
• Some hands-on experience with social media, web design, or content, for yourself, a business, or clients