Customer Service Representative

ShyftOff connects independent customer service professionals with brands across multiple industries. Customer Service Representatives support customers by answering questions, resolving issues, and delivering service remotely as independent contractors.

Responsibilities:

• As an independent agent on the ShyftOff platform, you'll have opportunities to help customers answer questions, resolve issues, and deliver exceptional service, all from the comfort of your home

Requirements:

• Excellent verbal and written communication skills
• Strong problem-solving abilities, empathy, and active listening skills
• Ability to fulfill accepted service commitments and meet client quality standards
• Comfortable navigating multiple computer systems and learning new technology
• Modern computer, USB headset, and reliable hard-wired internet connection (25 Mbps minimum)
• Quiet, professional workspace suitable for customer calls
• Ability to complete program-specific qualifications, certifications, and onboarding requirements
• 3+ years of customer service experience preferred