Customer Service Associate Specialist Job Details | cargill

Cargill is hiring a Customer Service Associate Specialist to administer routine customer-facing order management activities for basic and middle service-level customers. The role processes orders and change requests, provides order and documentation information, and helps improve transparency, communication, and responsiveness with customers.

Responsibilities:

• Receive and process straightforward customer orders across multiple platforms following standard procedures
• Receive and process low complexity change requests following defined policies and procedures
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer
• Escalate undocumented issues that are not commonly defined or known to higher level staff
• Proactively identify risks and opportunities to improve the order management processes
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff
• Other duties as assigned

Requirements:

• Bachelor's degree in a related field or equivalent experience