Houseperson

Houseperson| JOB DESCRIPTION

LodgeWorks is actively hiring for a Houseperson

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Houseperson is responsible for supporting the Housekeepers by collecting linens and garbage and performing routine general cleaning projects. In addition, the position is assigned cleaning and maintenance work both inside and outside the hotel, in hallways and public areas. The Houseperson is expected to perform various other duties, such as delivering items to guest rooms and assisting guests with their baggage. 

Your day-to-day

• Clean and organize back-of-house areas, including doors, walls, closets, lockers, refreshment areas and fixtures to maintain a clean, organized and presentable work environment.
• Clean designated areas, including but not limited to restrooms, public areas, offices and banquet/meeting/conference rooms.
• Perform tasks, including but not limited to dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning and waxing floors, removing and disposing of trash and emptying ashtrays.
• Retrieve and properly dispose of trash from guest rooms, public areas and back-of-house areas.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
• Comply with LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
• Complete projects as determined by the Executive Housekeeper.
• Collect soiled linens from laundering and store linen supplies in appropriate locations.
• Perform deep-cleaning tasks and special projects (e.g., flipping mattresses, moving furniture) as needed.
• Run supplies and service items to guest rooms as requested.
• Report Lost and Found items immediately to a supervisor.
• Perform actual physical meeting room setup, including proper placement of chairs, tables, linen, etc., according to instructions.
• Able to lift and carry 50 lbs. and push and pull 60 lbs.
• Bring all dirty linen from guest rooms to the laundry area to be washed.
• Assist in any other task or duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 60 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with six months' related experience in hospitality or a service industry.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits 
• 401(k) plans with matching contributions 
• Paid holidays 
• Short-term and long-term disability (company sponsored) 
• Referral bonuses 
• Flexible spending accounts 

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.