From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here.
This is a part-time position requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, worldwide hotel discounts, restaurant discounts and more.
SUMMARY:
Greet and assist all guests who enter and exit the valet motor lobby and the parking Garage. Ensure guests satisfaction by caring for guests vehicles. As a valet parking cashier you will be handling financial transactions while maintaining a positive and professional attitude, at all times.
ESSENTIAL FUNCTIONS:
- Maintain a cash register and credit card devices.
- Provide a safe working environment.
- Understand, follow and maintain AHC guest service standards.
- Inspect airlock and motor lobby to ensure area is always neat and clean.
- Attend departmental meetings.
- Follow AHC handbook policies and standard operating procedures.
- Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
- Ensuring the quality and level of service that the General Manager, Guest Care Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.
- Reads or listens to Smart Starts.
- Reads and understands all memos that pertain to the valet parking department.
- Uses other AHC hotels and staff as resources.
- Must be or become TIPS certified.
- Complete all daily responsibilities/cleaning task list.
- Actively monitor motor lobby for guests arrival.
- Ensure guests satisfaction upon arrival and departure.
- Maintain airlock and motor lobby cleanliness and overall deep cleaning.
- Follow our hotel green policies.
- Ensure trash/recyclables are taken out.
- Ensure the cashier booths are vacuumed and clean.
- Follow AHC guest service standards.
- Actively work with fellow valet staff, while following all departmental rules.
- Any other additional responsibilities that may be asked by General Manager, Guest Care Manager, Manager on Duty or Supervisor.
REQUIRED SKILLS:
- Must be able to sit for upwards of 8 hours (frequently).
- Must be able to walk and stand upwards of 8 hours (occasionally, only when working in the ramp).
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent preferred
- related experience is preferred.
- TIPS or other alcohol safety certification is preferred
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the associate:
- Is regularly required to stand and walk
- Is required to use hands and fingers to handle or feel objects
- Is required to frequently reach with hands and arms
- Is regularly required to talk or hear
- Is occasionally required to sit and stoop; kneel, crouch, or crawl
- Must occasionally lift and/or move up to 25 pounds
- Specific vision abilities required by this job include close vision, distance vision, and peripheral vision
