Clinic Supervisor

We are seeking a Clinic Supervisor who will oversee and direct the daily activities of staff in a small, but high-volume Oculoplastic sub-specialty clinic, to ensure a smoothly functioning office and good patient relations. Provides direct support and is the primary contact for registration staff on operational and administrative tasks including those related, but not limited to: authorizations, appointment scheduling, surgical scheduling, registration, and insurance questions. Serves in supervisory capacity to orient, train, and direct new patient service coordinators (PSC), surgical schedulers, and medical office coordinators (MOC). Manages weekly schedules to ensure adequate coverage/support. Serves as primary resource in a team-focused environment. Addresses patient questions and concerns. Resolves issues promptly and accurately. Uses electronic medical record system to document all interactions with patients. Works with payors to learn requirements and obtain necessary authorizations for clinical procedures, services, medication and supplies. Acts independently with professionalism and efficiency.

Specific Duties & Responsibilities

• Trains new patient service coordinators and serves as lead for current PSC staff and other Medical Office Coordinators.
• Trains surgical scheduler and serves as lead for current scheduling staffing.
• Overseas and directs the day-to-day activities of PSCs, Techs and other medical office coordinators.
• Assists with patient scheduling and registration, check-in/check-out and coordination of cancellation and rescheduling of clinics
• Acts as subject matter expert for practice regarding insurance information, both government and commercial.
• Routinely addresses complex situations based on past experiences, knowledge and understanding of healthcare resources and how they should be used. Examples may include working with VIP patients, international patients, insurance and unique scheduling situations.
• Educates patients authoritatively about their coverage and payment responsibilities.
• Obtains pre-certification/authorization and/or referrals as required by payors for clinical procedures, services, and medication
• Ensures patients understand and sign all necessary documentation related to insurance coverage (e.g. Advance Beneficiary Notice form, Exclusion of Benefits form, etc.).
• Collects payment/s from patients as needed. Follows protocol for time-of-service collections.
• Documents insurance information in the patient’s electronic medical record system accurately.
• Reviews schedules in advance to verify insurance requirements and scheduled procedures and services requiring pre-authorization have been obtained.
• Stays current on notices from payors on requirements for prior authorizations on new procedures, services and medications.
• Acts as primary point person for questions from interdisciplinary divisions such as the Call Center and other Wilmer clinics for questions pertaining to the Oculoplastic service.
• Resolves patient questions promptly. Involves other staff/faculty or divisions as needed (e.g. billing).
• Monitors In-Basket messages daily. Runs weekly and monthly reports to monitor volume, completion rate and staff productivity.
• Participates in tasks needed to ensure compliance with regulatory requirements.
• Monitors registration workflow; recommends and implements improvements.
• Acts as a resource for the Fellowship program: Responsible for Administrative tasks associated with the interview, credentialling, and onboarding of at least 1 Fellow.
• Offers administrative assistance to each of the 5 Faculty.
• Other duties as assigned.

• High School Diploma or graduation equivalent.
• Four years related experience, including previous lead or supervisory experience.
• Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.

• Two years college or equivalent work experience.
• Two years related ophthalmology/JHH system work experience.
• Medical terminology.
• Knowledge of medical insurance coverage.

Classified Title: Clinic Supervisor  
Role/Level/Range: ATO 40/E/03/OF  
Starting Salary Range: $21.80 - $37.80 HRLY ($61,984 targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
FLSA Status: Exempt 
Location: School of Medicine Campus   
Department name: SOM Oph Oculoplastics   
Personnel area: School of Medicine