Lead Business Systems Analyst

Brown & Brown is hiring a Lead Business Systems Analyst to drive operational excellence, quality governance, and team enablement across its Business Systems Analyst function. The role coaches and mentors analysts, monitors operational performance and team capacity, promotes standardized practices, and leads process improvements across Product Support and project work.

Responsibilities:

• Coach, mentor, and support Business Systems Analysts at all experience levels
• Partner with Training and Onboarding Supervisor to support onboarding of new teammates to ensure effective ramp-up
• Guide team members in resolving complex:
• Business analysis challenges
• Process inefficiencies
• Execution-related issues
• Promote knowledge sharing and continuous development across the team
• Operate as a functional leader through influence, without direct supervisory authority
• Monitor key operational metrics, including:
• Time tracking accuracy and timeliness
• Service levels and responsiveness
• Sprint performance and backlog health
• Monitor team capacity, workload distribution, and bandwidth
• Identify resource constraints, delivery risks, and potential bottlenecks
• Provide insights and recommendations to leadership to support prioritization and decision-making
• Perform quality oversight of business requirements, Jira tickets, and supporting artifacts
• Ensure adherence to established standards (e.g., Definition of Ready / Done)
• Promote consistency in tools, documentation, and workflows
• Support enforcement of standards and best practices across the broader team
• Partner with stakeholders to improve operational effectiveness and delivery quality
• Partner with leadership to identify and implement quality and efficiency improvements across business systems and workflows
• Drive continuous improvement of standard operating procedures (SOPs)
• Evaluate workflow effectiveness and recommend enhancements
• Ensure adoption and consistency of improved processes across the team
• Partner with Training and Onboarding Supervisor to develop, maintain, and enhance training materials for Business Systems Analysts
• Ensure training content reflects current tools, processes, and standards
• Promote accessibility and consistency of training resources across programs
• Partner with cross-functional teams including Product Owners, Engineering, QA, and Business Stakeholders
• Support alignment between Product Support and Project delivery priorities
• Contribute to improving overall team effectiveness, consistency, and delivery outcomes

Requirements:

• Proficiency with Jira, Microsoft Office tools, and related business systems
• Knowledge of process improvement methodologies, including continuous improvement and workflow optimization
• Familiarity with automation tools and platforms to improve efficiency and reduce manual effort
• Foundational AI literacy, including the ability to leverage AI tools to enhance analysis, documentation, and process outcomes
• Preferred: Agile, Business Analysis, or Process Improvement certifications (CBAP, PMI-PBA, Lean Six Sigma, etc.)
• Experience working with insurance and operational systems (preferred)