Senior Operations Project Manager

Kolomoni is hiring a Senior Operations Project Manager to lead operational projects supporting its growth and service delivery across The Gambia. The role coordinates cross-functional initiatives, improves processes and compliance, monitors project performance, and supports customer experience and financial inclusion.

Responsibilities:

• The Senior Operations Project Manager is responsible for leading and coordinating critical operational projects that support Kolomoni’s growth and service delivery across The Gambia
• This full-time remote role involves planning and executing cross-functional initiatives, optimizing operational processes, and monitoring project timelines, budgets, and performance metrics
• The Senior Operations Project Manager will collaborate with internal teams and external partners to improve efficiency, ensure compliance with regulatory standards, and enhance the customer experience
• Key day-to-day tasks include conducting data-driven analyses, preparing project documentation and reports, organizing stakeholder meetings, managing project risks, and implementing continuous improvement strategies
• The role also includes mentoring project team members, supporting change management activities, and ensuring that operational projects are aligned with Kolomoni’s mission of expanding financial inclusion

Requirements:

• strong Operations Management and Program Management skills to lead complex, multi-stakeholder projects and improve service delivery
• solid Analytical Skills and Budgeting capabilities to evaluate performance, manage resources, and support data-driven decision-making
• excellent Communication skills to collaborate effectively with diverse teams, present findings clearly, and engage stakeholders at all levels
• Experience in financial services, microfinance, or fintech operations, ideally within emerging markets or similar regulatory environments
• Proven track record in project management, including familiarity with project management tools, frameworks, and reporting practices
• Bachelor's degree in Business Administration, Finance, Economics, Operations Management, or a related field
• Strong organizational skills, attention to detail, and the ability to manage multiple projects in a remote, fast-paced environment
• Commitment to financial inclusion, customer-centric service, and ethical business practices
• advanced degree or professional certification (e.g., PMP, PRINCE2) is an advantage