DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
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Description:
The Engineer will work directly with a solution architect and customer service stakeholders to rapidly translate a targeted service use case into a working Agentforce solution. The POC should demonstrate how an AI assistant can improve customer care productivity and minimize escalations to Salesforce admins in resolving cases that require an understanding of customer context. Customers, in this instance, are focused on completing training required to acquire or retain their certification. Design and develop a proof of concept for an AI-powered Customer Service Assistant using Salesforce Agentforce.
The ideal candidate combines Salesforce development expertise, Agentforce configuration, AI/LLM understanding, and customer-facing solution engineering.
Key Responsibilities
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
