Customer Success Manager

Arcana Analytics is a dynamic startup seeking Customer Success Managers to ensure client success and drive company growth. In this role, you will engage with clients, helping them navigate the platform and achieve their business objectives while fostering strong relationships and maximizing client value.

Responsibilities:

• Provide prompt and effective support to customers through email and support chat
• Maintain a deep understanding of company products and services to assist customers effectively and provide appropriate solutions
• Work closely with other departments (Sales, Product, and Engineering) to address customer concerns and provide seamless support
• Troubleshoot and resolve customer issues, concerns, or technical problems with empathy and professionalism
• Identify complex issues and escalate them to the appropriate department or higher-level support while ensuring the customer is kept informed
• Gather customer feedback and provide insights to the team to help improve products, services, and overall customer experience

Requirements:

• Bachelor's or Master's degree in Finance, Applied Statistics & Analytics, Economics, or a related field from a reputable institution
• A minimum GPA of 8.0/10 (or equivalent) is required
• 3-8 years of experience in customer support, client services, or a similar role within financial services, financial technology, or institutional investing
• Strong problem-solving and troubleshooting abilities to diagnose and resolve complex client issues efficiently
• Ability to engage with senior-level clients in a professional and solution-oriented manner
• Experience working with hedge funds, asset managers, or institutional clients is highly preferred
• Familiarity with financial markets, investment analytics, and risk management tools is a strong advantage