Project Manager

BetMGM LLC is seeking a Project Manager embedded in Customer Operations to bring structure and drive delivery across complex, cross-functional initiatives. The role shapes and manages a portfolio of projects, coordinates stakeholders, improves processes, and oversees requirements, plans, risks, and execution.

Responsibilities:

• Partner with business, operations, product, engineering, compliance, and vendor teams to shape initiatives from concept through execution
• Gather, analyze, and document end-to-end business, operational, and technical requirements to ensure alignment across stakeholders
• Translate ambiguous business needs into clearly defined scope, requirements, deliverables, milestones, and project plans
• Establish project scope, success criteria, timelines, and implementation plans before work enters execution
• Own the delivery of critical initiatives that span multiple disciplines - whether it's a last-minute compliance pivot, a rapid customer operations rollout, or a first of its kind new company initiative
• Maintain clear project plans, dependencies, and risk logs - even when the ground is shifting
• Facilitate planning sessions, retros, and working groups across multiple time zones and departments (even companies!)
• Support the development and ongoing management of a Customer Operations and AI project portfolio, ensuring visibility, prioritization, and alignment with business goals
• Develop and implement contingency plans to address identified risks, ensuring minimal disruption to project outcomes
• Model multiple project scenarios (best-case, worst-case, and most likely outcomes) to prepare for uncertainties and adapt strategies dynamically
• Continuously track risk triggers and adjust plans as needed to maintain project integrity
• Dive into ambiguous, high-stakes initiatives and create clarity through structure, documentation, and communication
• Design lightweight processes to keep things moving without creating red tape
• Demonstrates strong problem-solving skills and the ability to adapt quickly to shifting priorities in a dynamic environment
• Identify gaps in ownership or execution and step in as the connective tissue across teams
• Act as a trusted execution partner to cross-functional teams without having formal ownership
• Influence stakeholders at all levels with empathy, credibility, and a deep understanding of the work on the ground
• Drive accountability and alignment, not through hierarchy, but through relationships and follow-through

Requirements:

• 5+ years of experience in project management, program management, delivery management, or operations
• Proven ability to lead cross-functional initiatives from discovery and requirements gathering through execution
• Strong stakeholder management skills with the ability to influence without direct authority
• Comfortable operating in ambiguity, managing competing priorities, and driving outcomes in fast-paced environments
• Knowledge of project management frameworks, delivery best practices, and risk management principles
• Comfortable leveraging AI-powered tools to enhance project delivery, reporting, and stakeholder communication
• Experience with project management platforms such as Asana, Workfront, JIRA or similar tools
• Excellent written and verbal communication skills
• Strategic thinker with a hands-on approach and strong attention to detail
• Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship
• At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc
• Experience in sports betting, gaming, or other highly regulated industries preferred
• Exposure to Customer Care, Risk, Payment Operations, or other operational functions is a plus
• PMP certification is a plus