Sr. HR Business Partner, Retail

Leap is hiring a Senior HR Business Partner, Retail to support its people strategy and multi-state retail workforce. The role advises retail leaders, leads employee relations investigations, and helps strengthen manager capability and consistent people practices.

Responsibilities:

• Serve as the primary employee relations (ER) resource for retail and corporate employees across multiple states, ensuring every concern is handled with speed, fairness, and consistency
• Lead workplace investigations end-to-end, from initial intake through findings, documentation, and resolution
• Respond to employee grievances and inquiries with care, balancing employee advocacy with sound business judgment
• Identify patterns in ER activity and proactively surface risk or opportunity to HR leadership and retail operators
• Maintain thorough, compliant documentation on all ER matters
• Serve as a trusted advisor to Directors and multi-unit Managers on people-related matters, from performance conversations, to team culture, to difficult separations
• Provide consistent, practical guidance on policy interpretation, compliance requirements, and HR best practices
• Partner with Managers to build confidence and capability in giving feedback, addressing performance, and navigating challenging team dynamics
• Support organizational change and workforce transitions with clear communication and thoughtful change management support
• Ensure consistent application of Leap's policies and procedures across the retail and corporate footprint

Requirements:

• 4–7 years of HR experience, with a strong focus on employee relations, in a retail workforce environment
• 3+ years managing leaves of absence, workers' compensation and disability claims, and ADA/FEHA reasonable accommodations end to end, including the interactive process, return-to-work planning, and coordination with carriers, TPAs, and benefits providers
• PHR/SPHR or SHRM-CP/SCP required
• Hands-on experience conducting workplace investigations and managing complex ER cases
• Working knowledge of multi-state employment law, including wage and hour, leave, and anti-discrimination practices
• Strong interpersonal and communication skills, you build credibility fast and hold difficult conversations with confidence
• Ability to operate independently across a geographically dispersed organization
• Applicants must be able to provide valid U.S. work authorization. Visa sponsorship is strictly limited to mission-critical dependencies that cannot be fulfilled through local recruitment efforts
• experience with UKG or similar HRIS