Project and Program Management - Program Manager Tech 2

Everforth Apex is hiring a Program Manager to run day-to-day operations for an external developer partner program and automate its workflows. The role manages partner onboarding, eligibility and compliance, technical requests, recurring reviews, invoicing, stakeholder reporting, and process documentation.

Responsibilities:

• Manage the full partner workflow: application, onboarding, technical validation, launch and recurring revalidation
• Triage partner submissions and evaluate applicants against published eligibility criteria
• Intake and process technical and contact information submitted by partners
• Track the signature status of agreements and terms and report it back to partners
• Validate, submit and track technical configuration and domain requests with the engineering team
• Coordinate validation testing with the test team and drive issue resolution so partners can move forward
• Monitor the work item board, enforce deadlines and follow ups, and move every item to closure
• Own partner communication through a shared email alias and a public technical community
• Track and manage partner issues, extensions and escalations
• Serve as the liaison between external partners and the technical teams behind the program
• Run recurring lifecycle reviews for inactivity, low engagement and revalidation
• Support quarterly commercial operations, including usage based invoicing and payment tracking
• Report program status and progress to stakeholders
• Build workflow automations with Power Automate and AI tools to replace repetitive manual steps
• Maintain process documentation for a clean handover

Requirements:

• 3 to 5 years of experience in technical program management, partner or developer program operations, or technical account management
• Experience running a structured, multistage external partner process from intake through eligibility review, technical validation, launch and recurring revalidation
• Experience working with external technology partners or running a partner program
• 2+ years of hands-on experience building workflow automation in Power Automate or a similar low code platform, including form driven intake, record and status updates, templated notifications, deadline and escalation triggers, and automated reporting
• Practical experience using AI tools to remove repetitive work
• 2+ years using Azure DevOps or Visual Studio Online to manage queues and boards
• Ability to read technical documentation and API references and turn them into practical guidance for third party developers
• Excellent written and verbal communication with external developers and other external audiences, including the ability to decline requests clearly and diplomatically
• Advanced Excel skills and experience handling data from forms
• Highly detail oriented, since much of this role is rule based validation where one missed check can cause problems later
• Experience with work item or ticketing tools such as Azure DevOps
• Customer support or technical support experience
• Familiarity with web protocols, APIs, and DNS or domain ownership
• Light scripting in Python or PowerShell
• Exposure to usage based billing
• Strong partner and stakeholder relationship management
• Energetic, positive and self directed, and comfortable when deadlines and scope change
• Ability to manage multiple concurrent workstreams and keep them on schedule